Refund policy
At Clipandfile, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we offer a simple and transparent return process.
30-Day Return Window
You may request a return within 30 days after receiving your order.
Eligibility
Returned items must:
- Be unused and in original condition
- Include original packaging
- Include all accessories
- Not show signs of misuse or damage
Non-Returnable Items
The following items cannot be returned:
- Personalized products
- Final sale items
- Gift cards
- Products damaged by misuse
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged product, we are happy to replace it at no additional cost.
Return Shipping
We proudly offer free returns within 30 days.
Damaged or Incorrect Orders
Please contact us within 7 days of delivery and include photos so we can quickly resolve the issue.